Atlas Dining Concierge Code of Conduct

Welcome to Atlas Dining Concierge – a curated network of premier dining partners. To ensure a premium experience for all members and protect the relationships that power our access, please follow these guidelines:

Member Standards

As an Atlas member, you represent our brand at every table. We ask that you:

  • Arrive on time for all reservations.
  • Treat all restaurant staff with courtesy and respect.
  • Avoid last-minute changes or cancellations.
  • Use reservations personally – they are non-transferable and require the Atlas member’s attendance.
  • Refrain from excessive modifications, no-shows, or inappropriate conduct.
  • Only request one dining reservation per mealtime. Any additional attempts will be declined.

Repeated violations may result in a temporary pause in dining concierge access and loss of access to certain restaurant partners.

Reservation Etiquette

Many of our top-tier restaurant partners track guest history closely.

  • Your reservation record – including past spend, timeliness, staff interactions, and cancellation frequency – can meaningfully impact your ability to secure a table.
  • Following these best practices help build long-term trust with restaurants and can improve outcomes over time.
  • Fulfillment, particularly at high-demand tables will be prioritized for members who actively use Atlas as their primary card and lifestyle service. This helps us preserve access for members who rely on Atlas most.
  • As a valued member of Atlas, please remember our payment policy. To access the most coveted dining reservations, all meals are required to be paid for with your Atlas card.

Modifications & Cancellations

We ask that all requests be made thoughtfully.

  • Reservations made at tier 1 restaurants are non-modifiable and once confirmed should be considered final.
  • Frequent modifications or cancellations can strain relationships with our partners.
  • If multiple changes occur within a 30-day period, your dining concierge access may be temporarily paused.
  • Our team will notify you if this happens and provide details on next steps.

Our Commitment

We’re committed to delivering a seamless and elevated experience – and to preserving the trust we’ve built with our restaurant partners. These standards help ensure access for all Atlas members, now and in the future.